FAQ & CONTACT

FREQUENTLY ASKED QUESTIONS

General FAQ

1Who is Boost Your Soundcloud?
We are a small team of music lovers, marketers and graphic/web designers. We are dedicated to increasing your social media presence, exposure and credibility with proven results. We believe in offering the highest quality service, with top notch customer support, while keeping our prices the lowest and most competitive.
2Are you a reputable company?
Absolutely. Our clients love us and you will too!

1. We will never ask for your login information or password for Soundcloud promotion services.

2. Our website is secured by state of the art SSL encryption. You can checkout securely with any Debit/Credit Card & PayPal.

3. We offer a 60 play free trial. No strings attached. We want to show you the quality of our service, and that it really works before you buy.

4. We offer a 100% Money Back Guarantee (If we are unable to complete your order)
3How are your prices so low?
We have proven methods and techniques that allow us to keep costs down. We provide better quality service than other companies providing similar services, except we give our services at the lowest cost possible.
4What type of payments are accepted? Is my card information secure?
All debit/credit cards (Visa, MasterCard, Discover & American Express) - via SimplifyCommerce by Mastercard.

None of your card information is stored locally on our servers. It is all processed directly through SimplyCommerce.

Our website is secured and encrypted by an SSL certificate to protect your personal data during transmission.

Here's more info on SSL and how it protects you.

Watch video.
5What is your ‘Money Back Guarantee?’
Most of our services include a 100% Money Back Guarantee. If we can’t provide the service, we will provide a full refund. There are some exceptions to this. If the order has been delivered, no refund will be provided, as the service is irreversible. Please be sure to read our terms of service before requesting a refund.
6Are your services anonymous and discreet? Is my information secure?
We take your privacy very serious. All of our services are 100% anonymous and discreet.

We are here to strengthen your social credibility and social presence. We will NEVER disclose your information to any third-party or affiliate.
7What does each Order Status mean?
Once you place an order, you may notice your order will have a particular status that will change. These are a list of our Order Statuses and what they mean:

Pending – We have received your order, but we have not received your payment.

Processing – We have received your order and it’s awaiting review from our staff.

In Progress – We have reviewed your information and everything checked out. We will begin processing your order through.

On Hold – We reviewed your order and have found something wrong. You will receive an email from us with further instructions.

Complete – We have completed your order. Congratulations!

Failed – We were unable to complete your order due to a violation of our Terms of Service or due to a failed payment. Feel free to contact us if you think there was a mistake.

Refunded – We started/completed your order, but provided a refund due to either an Official Refund Request, Fraud, or other reason.

Canceled – Your order was cancelled, with no refund issued. Either by request or a violation of our Terms of Service.
8Do you only offer services for Soundcloud?
In terms of promotion, yes. We plan to offer services for Facebook, Twitter, Instagram, Google Plus, Tumblr, Reverbnation and Datpiff in the near future! We are currently offering design services such as: album covers, show posters, club flyers, CD design, logo design, web design, soundcloud header art, facebook header art, merch design (shirts, beanies, hoodies, hats,etc.), business cards, photoediting and more! We will be offering video editing services in the future.

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We have answers to all your most common questions.

If there's a question we haven't answered, contact us. We'd be glad to answer all your questions.

Soundcloud FAQ

1What SoundCloud Services do you offer?
We offer six services to help you boost your SoundCloud popularity and exposure.

SoundCloud Plays - Our plays service will boost your tracks play count to a guaranteed amount of your choice.

SoundCloud Followers - Our followers service will quickly increase your SoundCloud following to boost your overall credibility and encourage others to follow you.

SoundCloud Likes - Increase the number of likes on your tracks by a guaranteed amount of your choice.

SoundCloud Reposts - Increase the number of reposts on your tracks by a guaranteed amount of your choice.

SoundCloud Comments - Gain comments on your tracks. Choose comments of your choice, or we will hand pick the comments ourselves. Whichever you prefer!

Soundcloud Downloads - Increase the number of downloads on your tracks by a guaranteed amount of your choice.
2Can I promote multiple tracks?
Yes. We allow you to split plays over multiple tracks at no additional cost! Just choose the ‘split track’ option during checkout and specify which tracks, and how many plays to allocate for each.
3How many plays can you deliver to a single track?
We can deliver as many plays as you’d like! We have a variety of custom packages to fit your budget. Our packages range from 250 plays ($1.00) all the way up to 1 million plays ($960.00), with several packages in between.
4Do you offer a free trial?
Yes we do! We offer 60 free plays with no strings attached. We want to show you the quality of our service, and that it really works before you buy. Navigate to our ‘free trial’ page, input your Soundcloud track URL in the labeled text field, add to cart and proceed with checkout. We will validate your info, and the plays should be delivered within 24 hours! Enjoy 60 free plays!
5Why do you provide a free trial?
The free trial is so much more than just a hand out. We are so confident in our services and the quality we provide, we are positive you'll love it! We hope by giving you the option to try our service first, it will give you a boost of confidence in our brand and encourage you to choose a larger package.
6Are there any limitations to the free trial?
Yes, there are. The free trial is limited to one redemption per customer, per Soundcloud profile URL. Please do not make several accounts and submit the same Soundcloud track URL or profile URL repeatedly. Your orders will be cancelled. The 60 free play offer cannot be split between tracks, you are limited to 60 plays on any one track.
7Do you offer any other discounts?
We plan to offer several options for earning free plays!

We will be offering an affiliate program soon, which will allow you to gain free plays upon customer referral.

We are also going to offer a reseller program soon, which will allow you to resell our services.

We are working on a reward points system, where actions such as purchases, leaving reviews, social sharing, etc. will allow you to gain points, which will be redeemable for our services!
 

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